About the job
The Account Manager at Plexus is a vital part of our Customer Success team, driving growth and delivering real impact. This job focuses on building meaningful partnerships with clients to transform their legal operations and maximize automation. The team thrives on curiosity, collaboration, and a commitment to achieving outstanding results in a dynamic environment.
You'll be responsible for
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Owning strategic relationships
Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus.📊
Leading Executive Business Reviews
Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps.🤝
Collaborating with teams
Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success.Key criteria
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5+ years in B2B SaaS Customer Success
Demonstrated experience managing Mid Market to Enterprise accounts.View
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Proven relationship management skills
Experience building trusted partnerships with senior stakeholders.View
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Commercial acumen in renewals and expansions
Proven ability to drive revenue growth through strategic negotiations.View
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