NICE3 followers9 jobs

Senior Technical Account Manager

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Technical Account Manager at NiCE is a dynamic opportunity for those who thrive on challenges and seek to make a significant impact. This job is all about building strong relationships with enterprise-level accounts and ensuring their success with our technology and services. Team collaboration is key, as you will work closely with various departments to exceed customer expectations and drive mutual success.

Meet the team

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You'll be responsible for

🤝

Engaging with customers

Working during customers' core business hours and engaging with them through various communication channels to ensure their success.
🌟

Building relationships

Developing and maintaining effective relationships with assigned accounts to understand their strategic objectives and provide tailored solutions.
⚙️

Resolving customer issues

Personally resolving customer issues while scheduling time for proactive activities to enhance their experience.

Key criteria

📊

8+ years in technical/service roles

Extensive experience in software, telecommunications, or customer service.

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🛠️

Technical problem-solving proficiency

Demonstrated ability to resolve complex technical issues effectively.

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💬

Excellent communication skills

Strong verbal and written skills for effective customer interaction.

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
8+ years in technical/service roles
Extensive experience in software, telecommunications, or customer service.

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Technical problem-solving proficiency
Demonstrated ability to resolve complex technical issues effectively.

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Excellent communication skills
Strong verbal and written skills for effective customer interaction.

View

Experience with cloud contact center solutions
Familiarity with Enterprise Cloud Telephony and CX Platforms.

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Analytical and troubleshooting skills
Proven ability to analyze and troubleshoot customer issues.

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