About the job
The Senior Technical Account Manager at NiCE is a dynamic opportunity for those who thrive on challenges and seek to make a significant impact. This job is all about building strong relationships with enterprise-level accounts and ensuring their success with our technology and services. Team collaboration is key, as you will work closely with various departments to exceed customer expectations and drive mutual success.
You'll be responsible for
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Engaging with customers
Working during customers' core business hours and engaging with them through various communication channels to ensure their success.🌟
Building relationships
Developing and maintaining effective relationships with assigned accounts to understand their strategic objectives and provide tailored solutions.⚙️
Resolving customer issues
Personally resolving customer issues while scheduling time for proactive activities to enhance their experience.Key criteria
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8+ years in technical/service roles
Extensive experience in software, telecommunications, or customer service.View
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Technical problem-solving proficiency
Demonstrated ability to resolve complex technical issues effectively.View
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Excellent communication skills
Strong verbal and written skills for effective customer interaction.View
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