LegalVision14 jobs

Account Manager

JuniorMid levelFull-timeHybridSurry Hills NSW 2010, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As an Account Manager at LegalVision, you will play a vital role in ensuring that higher tier mid-market members maximize their membership benefits. This position is all about driving long-term engagement and retention, while working in a supportive and innovative environment. The team thrives on collaboration and is dedicated to providing exceptional service to clients.

You'll be responsible for

🤝

Building relationships

Building strong relationships with new members and guiding them through the onboarding process.
🔍

Identifying opportunities

Identifying opportunities for members to upgrade or extend their membership and providing tailored recommendations.
📞

Acting as primary contact

Acting as the primary point of contact for member inquiries, including platform navigation and legal service-related questions.

Key criteria

🤝

Customer service experience

Proven experience in customer service or account management for 12+ months.

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📈

Commercial acumen

Demonstrated understanding of business needs and solution presentation.

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🛠️

Tech-savvy

Experience using innovative technology to enhance client interactions.

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Meet the team

About the company

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4 criteria for this job
Customer service experience
Proven experience in customer service or account management for 12+ months.

View

Commercial acumen
Demonstrated understanding of business needs and solution presentation.

View

Tech-savvy
Experience using innovative technology to enhance client interactions.

View

Client relationship building
Proven ability to build rapport and foster long-term client relationships.

View

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