Account Manager
JuniorMid levelFull-timeHybridSurry Hills NSW 2010, AustraliaPosted 2 months agoVerified 2 months ago
About the job
As an Account Manager at LegalVision, you will play a vital role in ensuring that higher tier mid-market members maximize their membership benefits. This position is all about driving long-term engagement and retention, while working in a supportive and innovative environment. The team thrives on collaboration and is dedicated to providing exceptional service to clients.
You'll be responsible for
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Building relationships
Building strong relationships with new members and guiding them through the onboarding process.🔍
Identifying opportunities
Identifying opportunities for members to upgrade or extend their membership and providing tailored recommendations.📞
Acting as primary contact
Acting as the primary point of contact for member inquiries, including platform navigation and legal service-related questions.Key criteria
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Customer service experience
Proven experience in customer service or account management for 12+ months.View
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Commercial acumen
Demonstrated understanding of business needs and solution presentation.View
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Tech-savvy
Experience using innovative technology to enhance client interactions.View
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