Podium5 jobs

Account Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As an Account Manager at Podium, you will play a vital role in driving growth within our existing customer base by upselling and cross-selling while building strong relationships. This position is all about collaboration, working closely with Customer Success Managers to ensure customer health and retention. The team thrives on high standards, growth opportunities, and making a real impact in the local business ecosystem.

You'll be responsible for

🤝

Collaborating

Collaborating closely with two Customer Success Managers to execute account-specific growth and retention plans.
🚀

Spearheading expansion

Spearheading the expansion and assistance in the adoption of Podium’s product suite across small business accounts.
💰

Identifying revenue opportunities

Identifying and closing new revenue opportunities within existing customers and target accounts.

Key criteria

📈

Customer experience or account management experience

Proven experience in CX or account management with revenue growth focus.

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💼

Strong commercial mindset

Comfortable discussing ROI and navigating multi-stakeholder decisions.

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🔍

Ability to identify at-risk customers

Proven capability to drive adoption and activate new opportunities.

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Meet the team

About the company

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5 criteria for this job
Customer experience or account management experience
Proven experience in CX or account management with revenue growth focus.

View

Strong commercial mindset
Comfortable discussing ROI and navigating multi-stakeholder decisions.

View

Ability to identify at-risk customers
Proven capability to drive adoption and activate new opportunities.

View

Adaptability in fast-paced environments
Thrives in evolving settings with changing products and priorities.

View

Excellent communication skills
Strong presentation and stakeholder management skills at all levels.

View

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