Administration Assistant
About the job
As an Administration Assistant at Hearing Australia, you will play a vital role in supporting clients from all backgrounds and improving their lives through exceptional service. This job offers a unique opportunity to make a real impact while working in a friendly and collaborative environment. Join a team that values care, empathy, and continuous learning, and be part of a journey that truly matters.
You'll be responsible for
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Providing exceptional customer experience
Understanding customer needs, offering appropriate services, and answering client questions.📞
Contacting existing clients
Discussing their hearing needs and booking appointments or negotiating future contact points.📅
Client registration and appointment booking
Ensuring clients are offered suitable scheduled appointments at their preferred time and location.Key criteria
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Excellent verbal communication skills
Ability to project care and empathy in client interactions.View
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Proficiency with standard computer applications
Experience using common software for administrative tasks.View
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Customer service experience
Background in sales or call centre environments is desirable.View
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