Administration Assistant
About the job
As an Administration Assistant at Hearing Australia, you will play a vital role in supporting and empowering clients from diverse backgrounds. Your work will directly contribute to improving the lives of Australians by providing exceptional service and assistance with their hearing needs. The team values collaboration and a commitment to making a meaningful impact in the community.
You'll be responsible for
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Providing exceptional customer experience
Understanding customer needs and offering appropriate services while answering questions.📅
Contacting clients for appointments
Discussing hearing needs and scheduling appointments or follow-ups.🗓️
Client registration and appointment booking
Ensuring clients are offered suitable scheduled appointments at their preferred time and location.Key criteria
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Excellent verbal communication skills
Demonstrated ability to convey empathy and care in conversations.View
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Proficiency with standard computer applications
Experience using common software tools for administrative tasks.View
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Customer service experience
Background in sales or call centre environments is desirable.View
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