Administration Coordinator - City Works
About the job
The Administration Coordinator job at Kingston Council is an exciting opportunity to lead a dedicated team in delivering exceptional customer service within the City Works function. This role plays a vital part in ensuring that the community receives high-quality support across various public assets. The team thrives on collaboration, innovation, and a commitment to making a difference in the community.
You'll be responsible for
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Leading a team
Leading a team of administration officers, providing performance coaching, training, and development to ensure the team is skilled to provide accurate and timely advice.๐
Managing customer requests
Establishing and monitoring systems to facilitate the triaging of customer requests across the department.๐
Monitoring call queue performance
Managing call queue performance, team availability, and resourcing to support operations effectively.Key criteria
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Leadership experience in administration
Demonstrated experience leading administration teams to enhance performance.View
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Customer service expertise
Proven ability to deliver high-quality customer service and support.View
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Proficient in MS Office
Well-developed computer skills, particularly in Microsoft Office applications.View
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