Administration & Customer Service Assistant
About the job
The Administration and Customer Service Assistant position at Busways in Port Macquarie is a fantastic opportunity to make a meaningful impact in the community by ensuring safe and reliable transport services. This job is all about providing exceptional customer service and support while working in a collaborative and supportive team environment. Busways values its employees and offers a range of benefits to foster career growth and a positive workplace culture.
You'll be responsible for
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Answering customer calls
Handling all incoming calls from customers and addressing their enquiries as the first point of contact.📝
Assisting with complaints
Supporting the Manager in managing customer complaints and feedback in a professional and timely manner.🏢
Conducting site inductions
Assisting with site inductions and other administrative tasks as required.What we're looking for
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Customer service experience
Demonstrated experience handling customer inquiries and complaints.View fit
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Microsoft Office proficiency
Strong knowledge of Microsoft Office Suite and CRM systems.View fit
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Communication skills
Excellent written and verbal communication abilities.View fit
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