The Royal Melbourne Hospital1 follower60 jobs

Administration Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaAdministrationCustomer service and supportPeople and culturePosted 1 month ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Administration Officer position at The Royal Melbourne Hospital offers an exciting opportunity to join one of Australia’s leading public healthcare providers. This job plays a crucial role in supporting clinicians and consumers within the Mental Health Services team, providing person-centred, recovery-oriented care. The team values a culture of kindness, excellence, and collaboration, and embraces hybrid working arrangements for a balanced work-life experience.

You'll be responsible for

🏢

Managing front-of-house reception

Handling phone, email, and in-person inquiries to provide excellent customer service.
📋

Coordinating MHT hearings and documentation

Supporting mental health tribunal hearings and ensuring all necessary documentation is prepared.
📊

Data entry and system reconciliation

Maintaining data integrity across various systems including iPM, ECM, Epic, and CMI.

Key criteria

📞

Strong communication and customer service skills

Essential for effective interaction with patients and staff.

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📅

Ability to prioritise and meet deadlines

Crucial for managing multiple tasks in a fast-paced environment.

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🔍

High attention to detail and data accuracy

Ensures integrity in medical records and documentation.

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Meet the team

About the company

View your fit

5 criteria for this job
Strong communication and customer service skills
Essential for effective interaction with patients and staff.

View

Ability to prioritise and meet deadlines
Crucial for managing multiple tasks in a fast-paced environment.

View

High attention to detail and data accuracy
Ensures integrity in medical records and documentation.

View

Experience with hospital admin systems
Familiarity with iPM, Epic, ECM, or CMI is advantageous.

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Commitment to the Melbourne Way
Aligns with the hospital's values of kindness and excellence.

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