About the job
This job is about shaping and delivering long-term AI success for customers at Zendesk. As an AI Success Strategist, you will own the strategic AI roadmap, maximizing business impact while building strong executive partnerships. The team thrives on collaboration, innovation, and a shared commitment to customer satisfaction.
You'll be responsible for
🗺️
Owning AI roadmap delivery
Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals.🚀
Driving customer success
Ensure customers realize measurable business impact from initial deployment through scale, protecting renewals and growing account expansion.🤝
Aligning stakeholders
Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap.Key criteria
📊
5+ years in customer success or experience
Proven experience in driving customer satisfaction and retention.View
🤖
1+ years of AI-related experience
Experience in AI solutions and their business applications.View
📈
Demonstrated project management skills
Ability to manage multi-phase technology adoption projects.View
View more
