Air Freight Customer Service Representative
About the job
The Air Freight Customer Service Representative plays a crucial role in managing air freight shipments, ensuring customers receive timely updates and accurate documentation. This job is all about fostering strong relationships and delivering exceptional service in a fast-paced logistics environment. Team members thrive in a supportive and inclusive culture, where collaboration and innovation are encouraged.
You'll be responsible for
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Acting as the first point of contact
Act as the first point of contact for customer enquiries and provide shipment updates to ensure customer satisfaction.📋
Supporting air freight operations
Support air freight operations, including shipment processing and documentation, to facilitate smooth logistics.📊
Maintaining accurate shipment records
Maintain accurate shipment records in CargoWise One (CW1) to ensure compliance and efficiency.Key criteria
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2+ years in air freight customer service
Experience managing air freight operations and customer inquiries.View
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Understanding of air freight processes
Knowledge of regulations and documentation in air freight.View
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Proficiency in Microsoft Office and CargoWise One
Ability to use software for shipment tracking and documentation.View
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