Air Freight Customer Service Representative
About the job
As an Air Freight Customer Service Representative at Toll Group, you will play a crucial role in managing air freight shipments while providing exceptional customer service. This job is all about ensuring timely updates and effective coordination, making a significant impact on our customers' experiences. Join a supportive team that values curiosity, collaboration, and personal growth, all while contributing to a sustainable global supply chain.
You'll be responsible for
📞
Acting as the first point of contact
Acting as the first point of contact for customer enquiries and providing shipment updates to ensure customer satisfaction.📦
Supporting air freight operations
Supporting air freight operations, including shipment processing and documentation to maintain smooth logistics.🗂️
Maintaining accurate shipment records
Maintaining accurate shipment records in CargoWise One (CW1) to ensure compliance and efficiency in operations.Key criteria
📦
Air freight customer service experience
2+ years of experience in air freight customer service or operations.View
📊
CargoWise One proficiency
Experience using CargoWise One for shipment record management.View
🗣️
Strong communication skills
Demonstrated ability to communicate effectively with customers and teams.View
