NSW Department of Customer Service32 followers345 jobs

Customer Service Representative

JuniorMid levelFull-timeHybridMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Service Representative at Service NSW, you will be the first point of contact for customers, providing friendly and accurate support across various channels. This role is crucial in ensuring that every customer interaction reflects Service NSW values while maintaining professionalism and empathy. The team thrives on collaboration and continuous improvement, creating a positive environment for both employees and customers.

Meet the team

About the company

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You'll be responsible for

📞

Responding to customer enquiries

Handling high-volume inbound customer enquiries via phone and other digital channels.
🔹

Providing accurate information

Delivering accurate advice and information across a broad range of NSW Government services.
🛠️

Resolving customer issues

Resolving customer issues and complaints, including complex or escalated matters.

Key criteria

📞

Proven customer service experience

Experience in high-volume service environments is essential.

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✍️

Strong communication skills

Demonstrated ability to convey information clearly in writing and speech.

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💻

Confidence with technology

Experience using multiple computer systems simultaneously is required.

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A meaningful career starts with a match

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4 criteria for this job
Proven customer service experience
Experience in high-volume service environments is essential.

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Strong communication skills
Demonstrated ability to convey information clearly in writing and speech.

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Confidence with technology
Experience using multiple computer systems simultaneously is required.

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Attention to detail
Proven commitment to accuracy in recording customer information.

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