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Amazon Connect Specialist Consultant, AWS Professional Services

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Amazon Web Services Professional Services team is on the lookout for a skilled Amazon Connect Specialist Consultant to join their dynamic group. This job is all about collaborating with customers to design and implement Amazon Connect solutions that align with their business goals. The team thrives on innovation and teamwork, ensuring that every project contributes to the transformative journey of contact center operations.

Meet the team

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You'll be responsible for

🛠️

Leading discovery workshops

Facilitating sessions with stakeholders to capture functional contact center requirements and document current-state behavior.
🔧

Designing scalable solutions

Architecting and implementing secure Amazon Connect solutions tailored to customer needs and operational requirements.
🚀

Managing migration delivery

Overseeing the migration of existing contact centers from legacy platforms to Amazon Connect, ensuring minimal disruption.

Key criteria

📊

Business analysis experience

Proven experience gathering functional requirements from stakeholders.

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☁️

Amazon Connect expertise

Hands-on experience implementing Amazon Connect solutions for clients.

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🔄

Migration experience

Experience migrating contact centers from legacy platforms like Genesys.

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5 criteria for this job
Business analysis experience
Proven experience gathering functional requirements from stakeholders.

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Amazon Connect expertise
Hands-on experience implementing Amazon Connect solutions for clients.

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Migration experience
Experience migrating contact centers from legacy platforms like Genesys.

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Documentation skills
Demonstrated ability to produce clear functional specifications and process maps.

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Technical consulting background
7+ years in a technical or functional consulting role with customer interaction.

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