About the job
The job is about becoming an AML Support Specialist at PEXA, where you will be at the forefront of supporting customers with onboarding and ongoing AML-related inquiries. This position plays a crucial role in ensuring that every interaction is professional and solution-focused, helping to maintain the integrity of PEXA's digital settlement platform. The team values collaboration and innovation, creating a supportive environment where everyone can thrive and contribute to the company's growth.
You'll be responsible for
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Supporting customers with AML inquiries
You are on the frontline supporting customers with onboarding and ongoing AML related enquiries.📂
Managing cases from start to finish
You manage cases from start to finish, including complex enquiries and complaints, working closely with internal teams to drive resolution.📊
Monitoring service levels
You monitor queues and workflows to ensure service levels are met and customers are kept informed throughout the lifecycle of their case.Key criteria
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Customer service experience
Demonstrated experience in a customer-focused environment.View
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Time management skills
Proven ability to balance competing priorities effectively.View
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Collaboration skills
Experience building strong relationships with stakeholders.View
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