Product Support Specialist - eCommerce
About the job
This job is all about being the friendly voice for business customers in the eCommerce team. You'll play a vital role in supporting customers with innovative payment solutions, helping them grow their businesses. The team thrives on collaboration and is committed to improving customer experiences while adapting to a rapidly changing digital landscape.
You'll be responsible for
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Understanding eCommerce products
Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers📞
Providing customer support
Provide a world-class customer support experience to frontline teams and customers over the phone🔍
Managing risk activities
Be responsible for risk management activities such as running controls, resolving and providing support throughout remediations, outages and incidentsKey criteria
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Technical troubleshooting expertise
Experience with payment gateways and APIs is essential.View
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Customer support experience
Demonstrated ability to provide world-class support over multiple channels.View
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Collaboration skills
Strong focus on teamwork and finding solutions collaboratively.View
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