About the job
The Product Support Engineer job at UpGuard is all about bridging the gap between customers, product, and engineering in the dynamic world of cybersecurity. This role is crucial for diagnosing complex issues and ensuring the platform delivers reliable outcomes. The team thrives on collaboration, iteration, and a commitment to security and customer experience.
You'll be responsible for
🔍
Solving complex customer issues
Reproducing and diagnosing technical problems that L1 cannot resolve, providing clear solutions or workarounds.💡
Becoming a technical SME
Understanding how the product works from a technical perspective, including network security and data extraction.📝
Communicating at scale
Providing real-time communication during incidents and writing high-quality technical documentation for internal and external use.Key criteria
🔍
Troubleshooting expertise
Proven ability to reproduce bugs and analyze complex systems.View
🌐
Networking knowledge
Strong understanding of Internet protocols like SSL/TLS and DNS.View
📊
Data analysis skills
Proficiency in extracting data from PostgreSQL and Google Cloud logs.View
View more
