About the job
As a Senior Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer success by troubleshooting and solving complex technical issues. This opportunity not only allows you to enhance your technical skills but also fosters collaboration and innovation within a supportive team environment. Join us in empowering every person and organization to achieve more through technology!
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams.📚
Building knowledge communities
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.⚙️
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.Key criteria
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5+ years in technical support or IT
Proven experience in technical support or IT roles is essential.View
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Windows System Administration expertise
Deep knowledge of Windows OS architecture and troubleshooting.View
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Proficiency with troubleshooting tools
Experience using tools like Sysinternals and Fiddler for diagnostics.View
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