About the job
As a Senior Technical Support Engineer in the Customer Service & Support team, you will play a crucial role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. This job offers an exciting opportunity to grow your career, enhance your problem-solving skills, and deepen your technical expertise. The team thrives on collaboration, innovation, and a shared commitment to empowering customers.
You'll be responsible for
🔧
Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while collaborating within and across teams.📚
Leading knowledge sharing
You lead in building communities with peer delivery roles and share your knowledge through readiness programs and mentoring.🚀
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques.Key criteria
🛠️
3+ years in technical support or IT
Experience in troubleshooting and resolving complex technical issues.View
🔍
Strong understanding of Defender for Endpoint
Knowledge of Defender for Endpoint and Defender AV on Windows.View
🐧
Familiarity with Linux and macOS
Experience with Defender for Endpoint on Linux and macOS is a plus.View
View more
