ZEISS Group5 jobs

Application and Network Remote Support Specialist

Mid levelFull-timeRemoteAdelaide SA, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about joining ZEISS, a world-leading medical technology company, as an Application & Network Remote Support Specialist. By providing specialized remote technical support, you will play a crucial role in ensuring connectivity and service excellence across customer sites. The team thrives on collaboration and innovation, creating an environment where everyone can contribute and make a difference.

Meet the team

About the company

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You'll be responsible for

📥

Managing incident intake

Manage end-to-end incident intake, triage, documentation, and case resolution using Salesforce and other systems.
🔍

Performing remote diagnostics

Perform remote diagnostics and troubleshooting across ZEISS devices and customer network environments.
🔧

Coordinating installation support

Coordinate installation support, equipment checks, and SWAP or replacement activities as required.

Key criteria

🛠️

Technical support experience

Demonstrated experience in providing remote technical support.

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🌐

Networking fundamentals knowledge

Strong understanding of LAN/WAN, VLAN, and VPN configurations.

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📊

CRM tool familiarity

Experience using Salesforce for incident management and documentation.

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A meaningful career starts with a match

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5 criteria for this job
Technical support experience
Demonstrated experience in providing remote technical support.

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Networking fundamentals knowledge
Strong understanding of LAN/WAN, VLAN, and VPN configurations.

View

CRM tool familiarity
Experience using Salesforce for incident management and documentation.

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Remote troubleshooting skills
Proven ability to diagnose and resolve connectivity issues remotely.

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Performance reporting capability
Experience preparing reports on case activity and performance metrics.

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