About the job
An exciting opportunity awaits as an Application Support Specialist at AlayaCare! This job is all about supporting customers in using our Community Home Care product, ensuring they get the most value from our SaaS solutions. The team thrives on collaboration and continuous improvement, fostering a culture where everyone can contribute to making a real impact in the care space.
You'll be responsible for
📋
Managing customer requests
Managing a queue of customer requests for our home care software product in Zendesk, investigating, troubleshooting & resolving complex issues.📞
Connecting with customers
Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform.🤝
Collaborating with teams
Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues.Key criteria
🛠️
Software support experience
2+ years of experience in software support, ideally in SaaS.View
📞
Customer communication skills
Demonstrated ability to communicate clearly and confidently with customers.View
🔍
Analytical problem-solving skills
Proven skills in troubleshooting and resolving complex issues effectively.View
View more
