Application Management Support Manager
About the job
Join Mercer’s Customer Experience and Platforms team as an Application Management Support Manager in Melbourne. This exciting opportunity allows you to make a significant impact by supporting application managers and ensuring smooth technology initiatives. The team values collaboration and innovation, working together in a hybrid environment to achieve success.
You'll be responsible for
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Supporting application managers
Support Application Managers across a broad suite of customer-facing and servicing applications by managing risks, security, and access management, and addressing any gaps in controls and documentation.🔧
Owning technology initiatives
Take ownership of new or updated technology initiatives through the internal end-to-end (E2E) process lifecycle tool, ensuring smooth coordination and compliance.📚
Maintaining application repositories
Assist in maintaining comprehensive application repositories, including documentation, runbooks, and standard technology procedures.Key criteria
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Technology product/application management experience
Proven experience in managing technology products or applications in complex environments.View
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Strong organisational skills
Demonstrated ability to manage multiple tasks with attention to detail under pressure.View
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Excellent communication and stakeholder management
Proven skills in influencing and building relationships across diverse teams.View
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