About the job
The Application Support Analyst at Centorrino Technologies is a vital part of the Applications team, dedicated to enhancing the customer experience through innovative support. This job focuses on resolving day-to-day issues, improving workflows, and maximizing the value of internal business applications. Team members thrive in a collaborative environment that values creativity, inclusivity, and continuous growth.
You'll be responsible for
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Providing day-to-day support
Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.🔧
Investigating application errors
Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.📄
Maintaining system documentation
Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications.Key criteria
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Application support experience
Experience supporting business applications and internal systems.View
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Strong troubleshooting skills
Proven ability to resolve application issues and user access errors.View
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Experience with SaaS platforms
Familiarity with platforms like HubSpot, BambooHR, and ConnectWise.View
