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Application Support Engineer - Blueflame AI

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Application Support (Backline Support Engineer) job at Blueflame AI for Datasite offers a fantastic opportunity to be part of a dynamic team at the forefront of AI technology in the investment management and dealmaking industry. This position plays a critical role in bridging the gap between Customer Support and Engineering teams, ensuring that clients receive advanced support and that products are continuously improved. Collaboration and innovation are at the heart of how the team works, making it a great fit for those who thrive in a fast-paced environment.

Meet the team

About the company

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You'll be responsible for

🔍

Investigating technical issues

Investigating and resolving complex technical issues escalated from customer success teams.
📊

Analyzing platform logs

Analyzing platform logs and, when necessary, reviewing associated code to diagnose problems.
📝

Documenting issues

Documenting issues and resolutions, contributing to the knowledge base for continuous improvement.

Key criteria

💻

Technical support experience

3-5 years in technical support or engineering roles.

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🐍

Python proficiency

Demonstrated experience with Python programming for application support.

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☁️

AWS application experience

Experience with AWS-based applications for cloud solutions.

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5 criteria for this job
Technical support experience
3-5 years in technical support or engineering roles.

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Python proficiency
Demonstrated experience with Python programming for application support.

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AWS application experience
Experience with AWS-based applications for cloud solutions.

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Problem-solving skills
Strong analytical skills for resolving complex technical issues.

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Familiarity with ticketing systems
Experience using Jira or similar systems for issue tracking.

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