Assistant Manager - Front Office
About the job
The Assistant Manager - Front Office at Novotel Surfers Paradise is a key player in creating memorable guest experiences while ensuring smooth operations. This job is all about leading by example, supporting the Front Office Team, and upholding high standards of service. With a collaborative and vibrant culture, the team thrives on delivering exceptional hospitality in a dynamic environment.
You'll be responsible for
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Overseeing hotel operations
Responsible for the day-to-day operations of the hotel across all departments in the absence of Department Heads.👥
Leading the Front Office Team
Providing operational support and inspiring the Front Office Team to deliver warm and personalised hospitality.📞
Handling guest inquiries
Managing guest enquiries, complaints, and special requests with professionalism.Key criteria
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Hotel front office experience
Proven experience in hotel front office management.View
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OPERA Cloud proficiency
Demonstrated experience using OPERA Cloud for guest check-ins.View
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Strong communication skills
Effective communication skills for guest and team interactions.View
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