Assistant Manager - Front Office
About the job
This job is about joining the Front Office team as an Assistant Manager at Novotel Sydney Darling Square, where you will play a vital role in ensuring the successful operation of the Front Office Department. Your impact will be felt through the delivery of exceptional guest service and the development of a motivated team. The team thrives on collaboration and support, creating a welcoming environment for both guests and staff.
You'll be responsible for
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Managing front desk operations
Overseeing the day-to-day operations of the front desk, including check-ins/outs and guest assistance, is key to ensuring smooth service.👥
Supervising front office team
Supervising and managing the front office team during shifts to ensure high-quality service and effective onboarding and training.🌟
Ensuring guest satisfaction
Creating unforgettable guest experiences with a focus on driving loyalty and managing emergency situations effectively.Key criteria
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Front office procedures expertise
Proven experience with front office operations and procedures.View
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Opera Cloud proficiency
Demonstrated knowledge of Opera Cloud software for hotel management.View
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Team supervision experience
Experience supervising and training front office team members.View
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