Accor Hotels11 followers389 jobs

Assistant Manager

Mid levelPart-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Assistant Manager position at Ibis Melbourne Hotel & Apartments is all about creating memorable experiences for guests while leading a dynamic team. This job plays a crucial role in ensuring that the Front Desk operates smoothly and that every guest feels welcomed and cared for. The team thrives on collaboration, creativity, and a commitment to exceptional service.

Meet the team

About the company

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You'll be responsible for

🏨

Supervising daily operations

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive optimum service.
🔑

Managing guest arrivals and departures

Overseeing all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
🔗

Coordinating with hotel departments

Communicating with the Hotel Manager on all matters regarding guest services and hotel operations, and coordinating with other hotel departments as required.

Key criteria

🌟

Customer service experience

Proven experience delivering exceptional service in hospitality settings.

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👥

Leadership skills

Demonstrated ability to develop and motivate team members.

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🛎️

Hotel operations knowledge

Experience managing front desk operations and guest services.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional service in hospitality settings.

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Leadership skills
Demonstrated ability to develop and motivate team members.

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Hotel operations knowledge
Experience managing front desk operations and guest services.

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Procedural implementation
Experience reviewing and implementing operational procedures.

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