Accor Hotels13 followers466 jobs

Assistant Manager

Mid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Assistant Manager position at Sofitel Brisbane Central is all about creating exceptional guest experiences while overseeing daily hotel operations. This job is crucial for maintaining high-quality service standards and ensuring that every guest enjoys a seamless and memorable stay. The team thrives on collaboration and support, making it a fantastic opportunity for those who are passionate about hospitality.

You'll be responsible for

🏨

Overseeing daily hotel operations

Overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.
🛎️

Handling guest complaints

Handling guest complaints, special requests, and VIP requirements with professionalism and care.
📈

Monitoring staff performance

Monitoring and evaluating staff performance, providing training and support to maintain high service standards.

Key criteria

🏨

Hospitality management experience

Proven experience in Front Office or management roles.

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📊

Proficiency in hotel management software

Experience with Opera or similar systems is essential.

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🗣️

Outstanding communication skills

Demonstrated ability to engage with guests and staff effectively.

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View more

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5 criteria for this job
Hospitality management experience
Proven experience in Front Office or management roles.

View

Proficiency in hotel management software
Experience with Opera or similar systems is essential.

View

Outstanding communication skills
Demonstrated ability to engage with guests and staff effectively.

View

Analytical mindset
Experience using data insights for operational decision-making.

View

Knowledge of health and safety regulations
Familiarity with hospitality sector safety standards is required.

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