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Assistant Manager Front Office

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 days ago
Pending fitX of Y criteria met
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About the job

This job is all about supporting the Front Office Manager in creating a welcoming environment for guests while ensuring smooth operations at the front desk. By leading a dedicated team, you will play a crucial role in enhancing guest satisfaction and maximizing the department's financial performance. The team values collaboration, open communication, and a commitment to continuous improvement.

You'll be responsible for

👨‍💼

Assisting the Front Office Manager

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis, ensuring efficient check-in and check-out processes.
⚙️

Managing daily operations

Manages day-to-day operations, ensuring quality and standards are met while striving to improve service performance.
🌟

Ensuring guest satisfaction

Provides exceptional customer service, interacting with guests to obtain feedback on product quality and service levels, and handling complaints effectively.

Key criteria

🎓

Education requirement

High school diploma or GED; 2 years in guest services.

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🗣️

Interpersonal skills

Demonstrated experience leading and influencing team members.

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🏨

Hospitality experience

2+ years in front desk or related guest services.

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Meet the team

About the company

View your fit

5 criteria for this job
Education requirement
High school diploma or GED; 2 years in guest services.

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Interpersonal skills
Demonstrated experience leading and influencing team members.

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Hospitality experience
2+ years in front desk or related guest services.

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Customer service focus
Proven ability to enhance guest satisfaction and retention.

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Conflict resolution skills
Experience handling complaints and resolving disputes effectively.

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