Assistant Manager
About the job
The Assistant Manager at Sofitel Brisbane Central plays a vital role in ensuring that every guest enjoys a seamless and memorable stay. This position is all about leading the Front Office team to deliver exceptional service while maintaining high operational standards. Collaboration and communication are key, as the team works together to create a welcoming environment for guests.
You'll be responsible for
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Overseeing daily hotel operations
Overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments🤝
Handling guest requests
Handling guest complaints, special requests, and VIP requirements with professionalism and care📈
Monitoring staff performance
Monitoring and evaluating staff performance, providing training and support to maintain high service standardsKey criteria
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Bachelor's degree in hospitality or business
Essential educational background for effective hotel management.View
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Proven experience in front office management
Demonstrated capability in overseeing hotel operations.View
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Outstanding communication skills
Crucial for guest interactions and team collaboration.View
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