Accor Hotels11 followers291 jobs

Assistant Manager

Mid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Assistant Manager at Sofitel Brisbane Central plays a vital role in ensuring that every guest enjoys a seamless and memorable stay. This position is all about leading the Front Office team to deliver exceptional service while maintaining high operational standards. Collaboration and communication are key, as the team works together to create a welcoming environment for guests.

You'll be responsible for

🏨

Overseeing daily hotel operations

Overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments
🤝

Handling guest requests

Handling guest complaints, special requests, and VIP requirements with professionalism and care
📈

Monitoring staff performance

Monitoring and evaluating staff performance, providing training and support to maintain high service standards

Key criteria

🏨

Bachelor's degree in hospitality or business

Essential educational background for effective hotel management.

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👥

Proven experience in front office management

Demonstrated capability in overseeing hotel operations.

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🗣️

Outstanding communication skills

Crucial for guest interactions and team collaboration.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Bachelor's degree in hospitality or business
Essential educational background for effective hotel management.

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Proven experience in front office management
Demonstrated capability in overseeing hotel operations.

View

Outstanding communication skills
Crucial for guest interactions and team collaboration.

View

Proficiency in hotel management software
Experience with Opera enhances operational efficiency.

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Strong problem-solving abilities
Key to addressing guest complaints and ensuring satisfaction.

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