Accor Hotels11 followers228 jobs

Assistant Manager - Mercure Newcastle

Mid levelFull-timeOfficeNewcastle NSW, AustraliaPosted 23 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is about being an energetic and enthusiastic Assistant Manager at Mercure Newcastle, where you will play a key role in ensuring the smooth operation of the hotel. Your impact will be felt through your commitment to exceptional customer service and team leadership. The team values collaboration and support, creating a positive environment for both staff and guests.

You'll be responsible for

🔧

Assisting and overseeing operations

Support and supervise the day-to-day operations of the Front Office team while collaborating with other departments.
🤝

Ensuring high-level customer service

Maintain a high standard of customer service in the absence of the General Manager/Front Office Manager.
🛠️

Resolving guest complaints

Actively address and resolve any complaints or challenges presented by guests to ensure satisfaction.

Key criteria

🏨

Hotel industry experience

Demonstrated experience in the hotel industry is essential.

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💻

Microsoft Office proficiency

Strong working knowledge of Microsoft Outlook and Office required.

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🗣️

Clear communication skills

Proven ability to communicate effectively, both written and verbal.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Hotel industry experience
Demonstrated experience in the hotel industry is essential.

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Microsoft Office proficiency
Strong working knowledge of Microsoft Outlook and Office required.

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Clear communication skills
Proven ability to communicate effectively, both written and verbal.

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Leadership experience
Experience supervising and motivating team members is crucial.

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Responsible Service of Alcohol certificate
Valid RSA certificate required or willingness to obtain.

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