IHG Hotels & Resorts2 followers4 jobs

Assistant Night Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

Mid levelFull-timeHybridMelbourne VIC, AustraliaHospitalityPosted 1 day agoVerified 1 day ago
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About the job

As an Assistant Night Manager at Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall, you will play a vital role in creating memorable experiences for guests. This position is all about ensuring exceptional service and fostering a collaborative environment among team members. The team values warm, professional interactions and is dedicated to continuous improvement in guest satisfaction.

You'll be responsible for

🌟

Delivering great service

Ensure the front office team delivers great service, professional attention, and personal recognition to guests.
👋

Engaging with guests

Ensure guests are greeted upon arrival and make time to engage with them, responding appropriately to complaints and soliciting feedback.
🔍

Conducting inspections

Conduct routine inspections of the hotel grounds and take immediate actions to correct any deficiencies.

Key criteria

🏨

Guest service experience

3+ years in hotel guest service roles.

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🤝

Stakeholder collaboration

Demonstrated experience collaborating with multiple stakeholders.

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🛠️

Problem-solving skills

Proven ability to turn issues into memorable guest experiences.

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Meet the team

About the company

View your fit

4 criteria for this job
Guest service experience
3+ years in hotel guest service roles.

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Stakeholder collaboration
Demonstrated experience collaborating with multiple stakeholders.

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Problem-solving skills
Proven ability to turn issues into memorable guest experiences.

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Compliance certifications
Current Responsible Service of Alcohol, First Aid & CPR certifications.

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