ServiceNow10 followers45 jobs

Associate Customer Success Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaBusiness operationsInformation technologyCustomer successPosted 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager plays a vital role in the Global Guided Impact organization at ServiceNow. This job is all about empowering customers to adopt ServiceNow solutions quickly and realize value faster. Team members thrive on collaboration, innovation, and a shared commitment to making the world work better for everyone.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Overseeing accounts

Overseeing a large portfolio of commercial and enterprise accounts to ensure customer satisfaction and success.
🔗

Orchestrating deliverables

Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
💡

Driving customer value

Ensuring customers obtain the maximum value from their ServiceNow investment and use their licenses effectively.

Key criteria

📊

3+ years in customer success or SaaS

Experience managing customer relationships and driving value realization.

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🤖

AI integration experience

Proven ability to leverage AI in decision-making and problem-solving.

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📈

Data-driven decision-making

Ability to analyze data and provide actionable insights for customers.

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View more

View your fit

5 criteria for this job
3+ years in customer success or SaaS
Experience managing customer relationships and driving value realization.

View

AI integration experience
Proven ability to leverage AI in decision-making and problem-solving.

View

Data-driven decision-making
Ability to analyze data and provide actionable insights for customers.

View

Strong communication skills
Outstanding ability to facilitate discussions and influence stakeholders.

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Commitment to continuous learning
Dedication to professional development and staying updated on industry trends.

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A meaningful career starts with a match

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