Associate Customer Success Manager
About the job
The Customer Success Manager plays a vital role in the Global Guided Impact organization at ServiceNow. This job is all about empowering customers to adopt ServiceNow solutions quickly and realize value faster. Team members thrive on collaboration, innovation, and a shared commitment to making the world work better for everyone.
You'll be responsible for
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Overseeing accounts
Overseeing a large portfolio of commercial and enterprise accounts to ensure customer satisfaction and success.🔗
Orchestrating deliverables
Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.💡
Driving customer value
Ensuring customers obtain the maximum value from their ServiceNow investment and use their licenses effectively.Key criteria
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3+ years in customer success or SaaS
Experience managing customer relationships and driving value realization.View
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AI integration experience
Experience leveraging AI tools for decision-making and workflow optimization.View
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Data-driven decision-making
Ability to use analytics to inform strategies and recommendations.View
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