NSW Department of Customer Service43 followers558 jobs

Associate Director ICT (Infrastructure & Operations)

SeniorFull-timeHybridMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Associate Director ICT (Infrastructure & Operations) is a pivotal job that focuses on leading the stability, resilience, and modernisation of enterprise ICT platforms. This position plays a crucial role in shaping how critical government services operate while enabling future advancements. The team thrives on collaboration, innovation, and a commitment to excellence, ensuring that technology is delivered effectively across the organisation.

You'll be responsible for

📈

Leading day-to-day operations

Overseeing the daily operation of enterprise infrastructure and ICT services to ensure reliability, security, and fitness for purpose.
📜

Managing vendors and service providers

Handling contracts, service performance, and escalations with vendors and managed service providers.
🔄

Driving continuous improvement

Fostering operational maturity, service management, resilience, and governance across the organisation.

Key criteria

🔒

Essential Security Clearance

Ability to obtain Baseline Security clearance for sensitive information.

View

☁️

Cloud operations experience

Proven experience managing public or hybrid cloud platforms.

View

👥

People leadership skills

Demonstrated capability in leading managers and technical specialists.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Essential Security Clearance
Ability to obtain Baseline Security clearance for sensitive information.

View

Cloud operations experience
Proven experience managing public or hybrid cloud platforms.

View

People leadership skills
Demonstrated capability in leading managers and technical specialists.

View

Vendor management expertise
Experience managing vendors and service providers effectively.

View

Operational accountability
Proven track record in service availability and incident management.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Associate Director ICT (Infrastructure & Operations)Mangrove Mountain, NSW · Sydney, NSW · Full-time
The Associate Director ICT (Infrastructure & Operations) is a pivotal job that focuses on leading the stability and modernization of enterprise ICT platforms. This position plays a crucial role in shaping how critical government services operate today while paving the way for future advancements. The team thrives on collaboration, innovation, and a commitment to delivering reliable and scalable technology solutions.
AECOM
AECOM
Associate Director, Transport Infrastructure – Civil EngineeringRockhampton, QLD · Full-time
The job is about joining AECOM's Transport Team as an experienced Civil Engineer in Rockhampton, where you will work on significant transport and civil planning projects. This opportunity allows you to make a real impact by establishing client relationships and leading a talented team. Collaboration is key, as you will work alongside industry-renowned peers to achieve whole-of-business success.
University of Wollongong
University of Wollongong
Associate Director, Enterprise Technology OperationsGwynneville, NSW · Full-time
The Associate Director, Enterprise Technology Operations job at UOW is all about leading the charge in reshaping technology services to better support education and research. This role is crucial for ensuring that technology remains secure, reliable, and ready for the future, while also enhancing the experience for students and staff alike. The team thrives on collaboration and innovation, working closely with stakeholders to drive continuous improvement and embrace emerging technologies.
Cushman & Wakefield
Cushman & Wakefield
Associate DirectorPerth, WA · Full-time
The Associate Director position at Cushman & Wakefield is a fantastic opportunity to lead the Project & Development Services team in Western Australia. This role is pivotal in driving successful project delivery and fostering strong client relationships, all while contributing to sustainable business growth. The team values collaboration and inclusivity, making it a great fit for those looking to make a meaningful impact.