NSW Department of Customer Service31 followers233 jobs

Associate Director ICT (Infrastructure & Operations)

SeniorFull-timeHybridMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaProfessional servicesInformation technologyPosted 1 month agoVerified 17 hours ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Associate Director ICT (Infrastructure & Operations) is a pivotal job that focuses on leading the stability, resilience, and modernisation of enterprise ICT platforms. This position plays a crucial role in shaping how critical government services operate while enabling future advancements. The team thrives on collaboration, innovation, and a commitment to excellence, ensuring that technology is delivered effectively across the organisation.

You'll be responsible for

📈

Leading day-to-day operations

Overseeing the daily operation of enterprise infrastructure and ICT services to ensure reliability, security, and fitness for purpose.
📜

Managing vendors and service providers

Handling contracts, service performance, and escalations with vendors and managed service providers.
🔄

Driving continuous improvement

Fostering operational maturity, service management, resilience, and governance across the organisation.

Key criteria

🔒

Essential Security Clearance

Ability to obtain Baseline Security clearance for sensitive information.

View

☁️

Cloud operations experience

Proven experience managing public or hybrid cloud platforms.

View

👥

People leadership skills

Demonstrated capability in leading managers and technical specialists.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
Essential Security Clearance
Ability to obtain Baseline Security clearance for sensitive information.

View

Cloud operations experience
Proven experience managing public or hybrid cloud platforms.

View

People leadership skills
Demonstrated capability in leading managers and technical specialists.

View

Vendor management expertise
Experience managing vendors and service providers effectively.

View

Operational accountability
Proven track record in service availability and incident management.

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

Similar jobs

View all
RMIT University
RMIT University
Associate Director, Research InfrastructureMelbourne, VIC · Full-time
The Assistant Director, Research Infrastructure position at RMIT is an exciting opportunity to lead the development of a cohesive research infrastructure strategy. This role is crucial for establishing a university-wide approach to research infrastructure, which will significantly enhance RMIT's Digital Research Infrastructure. The team values collaboration and innovation, working together to create a lasting impact on the university's research capabilities.
NSW Department of Customer Service
NSW Department of Customer Service
Associate Director ICT (Infrastructure & Operations)Mangrove Mountain, NSW · Sydney, NSW · Full-time
The Associate Director ICT (Infrastructure & Operations) is a pivotal job that focuses on leading the stability and modernization of enterprise ICT platforms. This position plays a crucial role in shaping how critical government services operate today while paving the way for future advancements. The team thrives on collaboration, innovation, and a commitment to delivering reliable and scalable technology solutions.
AECOM
AECOM
Associate Director – Architecture (NSQEP)Adelaide, SA · Full-time
The Associate Director – Architecture (NSQEP) job is all about providing architectural leadership on complex defence, research, and nuclear infrastructure projects. This position plays a crucial role in shaping design strategies and ensuring that all architectural outcomes align with nuclear safety requirements and Defence standards. The team thrives on collaboration and innovation, fostering a culture where diverse perspectives lead to exceptional project outcomes.
AECOM
AECOM
Associate Director - RailPerth, WA · Full-time
This job is about becoming an Associate Director at AECOM in Perth, where you will help shape and support rail projects across Western Australia and the ANZ region. Your work will play a key role in delivering major rail projects and positioning AECOM for exciting upcoming opportunities. The team thrives on collaboration, innovation, and a shared commitment to making a positive impact in the community.