ResMed28 followers52 jobs

Associate Key Account Manager

GraduateJuniorFull-timeRemoteSydney NSW, AustraliaPeople and cultureSalesPosted 2 months agoVerified 2 months ago
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About the job

As an Associate Key Account Manager, you will embark on a journey to support healthcare provider customers through proactive engagement and exceptional service. This entry-level job offers a clear pathway into Key Account Management, allowing you to develop your commercial skills in a structured healthcare environment. Join a collaborative team that values relationship-building and strives for excellence in customer service.

You'll be responsible for

📈

Executing account plans

Executing account plans and growth initiatives for assigned small to mid-tier accounts, ensuring alignment with overall business strategies.
📂

Managing customer portfolios

Managing a portfolio of small to mid-tier customers remotely, ensuring timely follow-up on requests and inquiries.
📞

Conducting outbound engagement

Conducting proactive outbound calls to support product uptake and retention, identifying upsell and cross-sell opportunities.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or account support.

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💻

CRM system proficiency

Experience using CRM systems like Salesforce for account management.

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🗣️

Communication skills

Confidence in communicating effectively via phone and email.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or account support.

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CRM system proficiency
Experience using CRM systems like Salesforce for account management.

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Communication skills
Confidence in communicating effectively via phone and email.

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Time management skills
Strong organizational skills and ability to manage time effectively.

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Collaborative mindset
Positive, team-oriented approach with a willingness to learn.

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