About the job
This job is about joining the AWS Region Services team, where you will play a vital role in delivering secure, scalable environments for sensitive workloads. Your work will significantly impact Australia’s digital future by implementing innovative cloud solutions and helping customers succeed. The team thrives on collaboration, continuous learning, and mentorship, creating an inclusive and supportive environment.
You'll be responsible for
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Applying troubleshooting techniques
Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.🤝
Interacting with engineers
Interact with engineers and partner with other AWS teams to help reproduce and resolve customer issues.📞
Driving customer communication
Drive customer communication during critical events to ensure timely resolution and support.Key criteria
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Australian citizenship and security clearance
Must be an Australian citizen and eligible for security clearance.View
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1+ years of technical support experience
Demonstrated experience in providing technical support solutions.View
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1+ years of Linux systems administration
Experience managing and troubleshooting Linux systems.View
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