About the job
This job is about joining the AWS Region Services team, where you will play a vital role in delivering secure, scalable environments for sensitive workloads. Your work will directly impact Australia’s digital future, as you implement innovative solutions and help customers succeed in their missions. The team thrives on collaboration, continuous learning, and mentorship, creating a supportive environment for everyone to grow.
You'll be responsible for
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Applying advanced troubleshooting techniques
Utilising advanced methods to provide unique solutions to customers' needs, ensuring their satisfaction.🤝
Interacting with engineers
Collaborating with engineers and partnering with other AWS teams to reproduce and resolve issues effectively.📞
Driving service team communication
Facilitating communication during critical events to ensure timely resolution and support for customers.Key criteria
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Australian citizenship and security clearance
Must hold or be eligible for Australian Government Security ClearanceView
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Linux systems administration experience
1+ years of experience managing Linux systems in technical supportView
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Technical troubleshooting skills
Proven ability to troubleshoot and debug complex technical systemsView
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