The Banking Consultant job at ANZ is all about creating a seamless banking experience for customers. This position plays a vital role in meeting customers' financial needs and goals while ensuring they leave as strong advocates for ANZ. The team thrives on collaboration and is passionate about delivering exceptional customer service in a fast-paced, innovative environment.
You'll be responsible for
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Providing customer service
Delivering high-quality service to ensure customer satisfaction and advocacy for ANZ.💬
Engaging in needs-based conversations
Understanding and addressing customers' financial needs through meaningful discussions.✅
Ensuring compliance
Adhering to ANZ and branch policies and procedures to maintain standards.Skills you'll need
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Exceptional customer focus
A strong commitment to understanding and meeting customer needs, with retail experience being an advantage.💻
Experience with technology
A working knowledge of various digital channels and a passion for promoting technology in banking.🗣️
Excellent communication skills
Strong interpersonal skills to engage effectively with customers and team members.View more