About the job
This job is all about creating memorable experiences for guests at W Hotels by supervising banquet operations and ensuring top-notch service. The impact of this role is significant, as it directly contributes to guest satisfaction and team performance. The team thrives on collaboration, creativity, and a shared commitment to excellence.
You'll be responsible for
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Supervising banquet staff
Overseeing and coordinating banquet staff activities during events to ensure smooth operations and guest satisfaction.😊
Ensuring guest satisfaction
Welcoming and assisting guests, addressing their service needs, and ensuring their overall satisfaction during events.🧹
Maintaining cleanliness
Ensuring cleanliness, sanitation, and organization of work areas, including completing opening and closing duties.Key criteria
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Banquet operations supervision experience
Demonstrated experience supervising banquet staff during events.View
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Sanitation and cleanliness standards
Proven knowledge of maintaining cleanliness and sanitation in work areas.View
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Guest satisfaction focus
Experience addressing guest complaints and ensuring satisfaction.View
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