Branch Member Consultant - George St
About the job
Join the dedicated team at HCF George St Branch, where every day offers the opportunity to provide exceptional customer service. As a Branch Member Consultant, you will be the face of Australia's largest Not-For-Profit Health Fund, guiding members in making informed healthcare choices. The team values collaboration and inclusivity, creating a supportive environment for everyone.
You'll be responsible for
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Embracing needs-based selling
Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.✅
Resolving member issues
Ensure resolutions to our members’ problems that go beyond expectations.📋
Maintaining membership accuracy
Maintain the accuracy of our membership information in accordance with organisational policies and procedures.Key criteria
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Customer service experience
Proven background in customer service environments is essential.View
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Needs-based selling experience
Experience in needs-based selling is highly desirable.View
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Computer systems proficiency
Quick to grasp complex computer systems for efficient service.View
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