Branch Member Consultant
About the job
Join the dedicated team at HCF's Tea Tree Plaza Branch, where every day presents an opportunity to provide exceptional customer service. As a Branch Member Consultant, you will be the face of Australia's largest Not-For-Profit Health Fund, helping members make informed healthcare choices. The team values collaboration and adaptability, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Providing exceptional customer service
Guiding members in making informed healthcare choices and ensuring resolutions to their problems that exceed expectations.📋
Maintaining membership information
Ensuring the accuracy of membership information in accordance with organisational policies and procedures.📞
Engaging in needs-based selling
Embracing face-to-face and telephone needs-based selling to highlight diverse insurance products.What we're looking for
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Customer service experience
Proven background in customer service environments to build rapport.View
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Needs-based selling experience
Experience in needs-based selling to guide member choices.View
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Computer systems proficiency
Quick to grasp and navigate complex computer systems.View
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