About the job
As a Customer Success Manager at Cision, you will play a vital role in managing and growing a diverse portfolio of accounts. Your impact will be felt as you build strong relationships, drive product adoption, and contribute to the overall success of the team. Collaboration and innovation are at the heart of our work culture, where every voice is valued and every idea matters.
You'll be responsible for
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Developing trusted advisor relationships
Building strong relationships with customer executive sponsors to align activities with their business strategy and maximize the Brandwatch solution's potential.🔄
Managing account renewals
Collaborating with account managers on quarterly business reviews, retention strategies, and upsell initiatives to ensure customer satisfaction and loyalty.🌐
Facilitating community development
Creating a community of Brandwatch customers to share best practices and leverage lessons learned for mutual benefit.Key criteria
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1-3 years in customer-facing roles
Experience engaging with clients to drive satisfaction and growth.View
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Excellent communication skills
Proven ability to present ideas clearly and effectively.View
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Understanding of social media tools
Knowledge of social networks and monitoring tools is essential.View
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