About the job
The Receptionist position at EML is a fantastic opportunity to be the first point of contact in a thriving Workers Compensation and Personal Injury Claims Management business. This role is essential in creating a welcoming environment and ensuring smooth communication within the team and with clients. EML values a supportive and inclusive culture, where employees can thrive and make a positive impact every day.
You'll be responsible for
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Managing the national phone line
Be the main point of contact for our national phone line, ensuring calls are answered promptly and professionally.📧
Handling a shared inbox
Manage a national shared inbox of general enquiries, responding to messages in a timely manner.🤝
Supporting the building services team
Provide support to the wider building services team when required, fostering collaboration and teamwork.Key criteria
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High volume call handling experience
Experience managing a high volume of incoming calls is essential.View
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Proficiency in Microsoft Office
Demonstrated skills in MS Word, Excel, Outlook, and PowerPoint.View
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Outstanding communication skills
Excellent phone manner and attention to detail are crucial.View
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