RACV5 followers31 jobs

Business Care Operations Coordinator

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job is about joining RACV’s Business Care team in a hands-on operations job that supports the delivery and ongoing management of their Business Care offering. Making a difference in customer case management, financial processing, and operational support is key to ensuring a seamless customer experience. The team thrives in a flexible and informal work environment, where collaboration and continuous improvement are at the forefront.

Meet the team

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You'll be responsible for

📞

Managing customer enquiries

Manage customer enquiries and Salesforce cases with accuracy and professionalism.
📋

Supporting account management

Support account management activities including memberships, vehicles and service administration.
📊

Maintaining operational data

Maintain operational data accuracy, controls and performance tracking.

Key criteria

📞

Customer service experience

Proven experience managing customer enquiries with professionalism.

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💼

Financial processing skills

Experience in billing, invoicing, and reconciliation tasks.

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🖥️

CRM system proficiency

Demonstrated experience using Salesforce or similar CRM systems.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience managing customer enquiries with professionalism.

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Financial processing skills
Experience in billing, invoicing, and reconciliation tasks.

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CRM system proficiency
Demonstrated experience using Salesforce or similar CRM systems.

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Data accuracy focus
Strong attention to detail in maintaining operational data.

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Team collaboration skills
Experience working collaboratively in a fast-paced environment.

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