Epworth3 followers51 jobs

Business Officer (Bookings) - Sleep Unit

JuniorMid levelPart-timeOfficeCamberwell VIC 3124, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Business Officer (Bookings) at Epworth HealthCare's Sleep Unit is a vital part of the team, ensuring a seamless experience for patients and their families. This position involves managing appointments, coordinating schedules, and providing exceptional customer service. The team thrives on collaboration and inclusivity, creating an environment where everyone feels valued and supported.

Meet the team

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You'll be responsible for

📅

Managing patient bookings

Accurately managing the administration of Sleep Unit bookings into the Patient Management System (IPM).
📞

Processing appointment requests

Receiving and processing appointment requests from doctors or other healthcare professionals to ensure timely scheduling.
🔹

Providing patient information

Offering information to patients about their appointments, including dates, times, and necessary preparations.

Key criteria

📅

Experience in administration

Proven background in administration within a service-oriented environment.

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💻

Microsoft Office proficiency

Experience utilizing Microsoft Office Suite with data entry accuracy.

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📞

Professional phone manner

Demonstrated experience managing incoming and outgoing calls effectively.

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5 criteria for this job
Experience in administration
Proven background in administration within a service-oriented environment.

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Microsoft Office proficiency
Experience utilizing Microsoft Office Suite with data entry accuracy.

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Professional phone manner
Demonstrated experience managing incoming and outgoing calls effectively.

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Patient Information Systems experience
Experience using Patient Information Systems like IPM for bookings.

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Customer service excellence
Proven ability to deliver outstanding customer service to patients and families.

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