Business Support Administrator
About the job
This job is about joining Harvey Norman’s Merchandise Data Service team as a B2B Support Administrator. Supporting Electronic Data Interchange (EDI) and B2B processes, you will ensure accurate Purchase Order exchanges and assist with partner onboarding. The team thrives in a friendly, supportive environment that encourages growth and collaboration.
You'll be responsible for
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Monitoring EDI/B2B systems
Monitoring daily EDI/B2B production systems to ensure successful transmission of files and compliance with business rules.⚙️
Troubleshooting issues
Identifying issues, troubleshooting file errors, and escalating high-impact issues as necessary.📞
Providing customer support
Offering customer service and support for B2B/EDI related enquiries.Key criteria
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Administrative experience
Experience in an administrative role supporting operational processes.View
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Clear communication skills
Demonstrated ability to communicate effectively, both written and verbal.View
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Analytical and troubleshooting skills
Proven skills in data analysis and resolving issues efficiently.View
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