Business Technology Services Officer
About the job
The Business Technology Services Officer at Teachers Health plays a vital role in enhancing technology services within a people-first organisation. This job is all about providing high-quality IT support, ensuring systems are secure and reliable, and contributing to continuous improvement initiatives. The team thrives on collaboration and is dedicated to making a positive impact in the education community.
You'll be responsible for
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Providing IT support
Delivering high-quality, customer-focused IT support to Teachers Health staff, ensuring SLA targets are met or exceeded.📞
Managing requests and incidents
Managing and prioritising requests, incidents, and problems through the Service Desk.🔒
Supporting endpoint management
Supporting Windows 11 endpoints and Microsoft 365 applications, ensuring they are secure and reliable.What we're looking for
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2+ years in IT support
Experience in Level 1-2 IT support or Service Desk roles.View
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Windows OS and endpoint support
Strong knowledge of Windows operating systems and endpoint management.View
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Microsoft 365 experience
Experience supporting Microsoft 365 applications and environments.View
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