CRM Business Specialist
About the job
The CRM Business Specialist at MUFG Pension & Market Services plays a vital role in enhancing the Retirement Solutions business by supporting the CRM product for superannuation funds. This job is all about bridging the gap between business stakeholders and technical teams, ensuring client needs are met while driving product enhancements. The team thrives on collaboration, continuous improvement, and celebrating the diverse talents of its members.
You'll be responsible for
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Acting as Product Owner
Acting as Product Owner for the RS business CRM, ensuring alignment with business strategy and client needs.🚀
Driving continuous improvement
Driving continuous improvement initiatives across CRM and CCP platforms to enhance client experience and system performance.📦
Overseeing CRM releases
Overseeing end-to-end delivery of CRM releases, including requirements gathering, testing, and deployment.What we're looking for
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3+ years in CRM business roles
Experience in CRM-focused roles, ideally with Microsoft Dynamics 365.View
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Proven UAT and requirements gathering
Demonstrated experience in user acceptance testing and gathering requirements.View
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Strong analytical skills
Ability to analyze data using Power BI and basic SQL.View
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