Acenda4 jobs

Case Consultant (Group Insurance)

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaMelbourne VIC, AustraliaNew South Wales, AustraliaPosted 10 hours agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Case Consultant job at Acenda Group is a fantastic opportunity for individuals who thrive in a purpose-driven environment and want to make a real impact in people's lives. This role is vital in managing mental health claims, supporting customers during challenging times, and ensuring fair and timely outcomes. The team values collaboration, flexibility, and a commitment to making a difference, creating a supportive atmosphere where everyone can grow and succeed.

You'll be responsible for

🧠

Managing mental health claims

Proactively manage a portfolio of mental health claims with empathy, accuracy, and a strong focus on timely outcomes.
🌟

Delivering exceptional service

Support customers and collaborate closely with medical specialists and authorised representatives.
📜

Applying policy wording

Interpret policy wording to assess eligibility, liability, and benefit entitlements confidently.

Key criteria

🗣️

Strong communication skills

Demonstrated ability to engage customers and stakeholders effectively.

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💪

Resilience and empathy

Proven experience supporting customers through challenging mental health claims.

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📄

Policy interpretation skills

Experience interpreting policy wording to assess eligibility and benefits.

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View more

Meet the team

About the company

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5 criteria for this job
Strong communication skills
Demonstrated ability to engage customers and stakeholders effectively.

View

Resilience and empathy
Proven experience supporting customers through challenging mental health claims.

View

Policy interpretation skills
Experience interpreting policy wording to assess eligibility and benefits.

View

Attention to detail
High attention to detail in managing competing priorities under pressure.

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Collaborative mindset
Experience contributing positively to team culture and stakeholder relationships.

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