EML Group9 followers45 jobs

RTW Case Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Case Manager job at EML is all about making a positive impact on people's lives every day. By supporting injured workers through their recovery journey, you will play a crucial role in helping them regain their confidence and return to work. EML fosters a collaborative and inclusive environment, where team members are encouraged to grow and thrive together.

Meet the team

About the company

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You'll be responsible for

📋

Managing claims

Proactively managing mental health and physical claims, drawing on exceptional customer service and decision-making skills to make a positive impact every day.
⚙️

Implementing strategies

Preparing and implementing strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
🔗

Liaising with stakeholders

Liaising regularly with internal and external stakeholders to progress strategies and actions.

Key criteria

💼

Extensive customer service experience

Demonstrated background in delivering exceptional customer service.

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🩺

Allied health or case management experience

Experience in allied health, rehabilitation, or case management preferred.

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🤝

Strong communication skills

Ability to build rapport and trust with stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Extensive customer service experience
Demonstrated background in delivering exceptional customer service.

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Allied health or case management experience
Experience in allied health, rehabilitation, or case management preferred.

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Strong communication skills
Ability to build rapport and trust with stakeholders.

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Proactive and strategic thinking
Experience in developing strategies for optimal outcomes.

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Empathy and resilience
High level of empathy when supporting injured workers.

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