About the job
The Case Manager job at EML is all about making a positive impact on people's lives every day. By supporting injured workers through their recovery journey, you will play a crucial role in helping them regain their confidence and return to work. EML fosters a collaborative and inclusive environment, where team members are encouraged to grow and thrive together.
You'll be responsible for
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Managing claims
Proactively managing mental health and physical claims, drawing on exceptional customer service and decision-making skills to make a positive impact every day.⚙️
Implementing strategies
Preparing and implementing strategies within required timeframes to achieve optimal outcomes and minimise claim costs.🔗
Liaising with stakeholders
Liaising regularly with internal and external stakeholders to progress strategies and actions.Key criteria
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Extensive customer service experience
Demonstrated background in delivering exceptional customer service.View
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Allied health or case management experience
Experience in allied health, rehabilitation, or case management preferred.View
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Strong communication skills
Ability to build rapport and trust with stakeholders.View
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